How to Properly Package Your KEYENCE Device for Repair

To ensure your KEYENCE device arrives safely at our European Repair Center, please follow the packaging and shipping instructions outlined below. Proper packaging protects your equipment from damage during transit and helps us process your repair quickly and efficiently.

Packaging Instructions

Use the original KEYENCE packaging whenever possible. If this is unavailable, please substitute with a robust, equivalent packaging material that can protect your device from mechanical shocks and other transit damage.

Shipping Guidelines

Ship your device prepaid and insured to our European Repair Center. Please note that shipments sent freight collect or without postage will be rejected and returned. Secure shipping ensures that your device is covered during transit and facilitates smooth acceptance upon arrival.

Required Documentation

Include the Return Merchandise Authorization (RMA) form with your shipment. This document is necessary to identify your request and to enable efficient processing of the repair.

Customer Responsibility

Please be aware that you are responsible for safely packaging and shipping your KEYENCE device for inspection and repair. Following these guidelines helps minimize delays and ensures your equipment arrives intact.

Additional Support

For further details on the repair process, packaging tips, or to download the RMA form, please visit our support site at https://www.keyence.de/support/user/service/repair/complete.jsp.

Summary

• Use original or equivalent sturdy packaging.
• Ship prepaid and insured; freight collect shipments will be refused.
• Include your RMA with the package.
• You are responsible for safe shipment to the repair center.