How to Organize and Track the Return Shipment of Your Repaired KEYENCE Device

After the repair of your KEYENCE device is completed, it will be securely shipped back to the shipping address you provided. To ensure a smooth return shipment process and keep track of your device, please follow the guidelines below.

Shipping Notification

You will receive an email containing the shipping details and, if available, a tracking number once your repaired device is dispatched. Please check your email inbox regularly to stay updated.

Tracking Your Shipment in Real Time

Use the provided tracking number on the carrier’s official website to monitor the delivery status of your repaired KEYENCE device in real time. This helps you stay informed about your shipment’s progress and estimated arrival time.

Verify Your Delivery Address

Ensure that the delivery address you provided during the repair request is up to date and accessible. Accurate address information is essential for a smooth and successful delivery process.

Expected Delivery Timeframe

Typically, the return shipment of your repaired device is completed within a few business days following repair completion. Should there be any delay, please use the tracking feature to check the current status.

Need Assistance? Contact KEYENCE Customer Support

If you have questions regarding the return shipment or have not received a shipping notification email, please contact the KEYENCE Customer Support team at https://www.keyence.de/support/ to ensure you remain fully informed and your repaired device arrives safely and promptly.

Summary

Following these steps will help you efficiently organize and track the return shipment of your repaired KEYENCE device, providing transparency and minimizing any inconvenience during the delivery process.