Warranty and Cost Policies for Repairs of KEYENCE Devices

For repairs of KEYENCE devices, the following warranty and cost policies apply to ensure transparency and customer confidence throughout the repair process.

Warranty Coverage

Repairs for devices that are still within the manufacturer's warranty period are carried out free of charge in accordance with the warranty conditions, provided that the damage was not caused by improper handling.

Costs Outside the Warranty Period

For devices no longer covered by warranty or for damages that are not included under warranty, you will receive a detailed cost estimate before any repair work is undertaken.

Transparency and Customer Approval

You will be informed of any costs before the repair begins and have the option to approve or decline the repair based on this information.

Where to Find More Information

For detailed information on warranty and cost regulations, please visit the KEYENCE Support page at https://www.keyence.de/support/user/service/repair/guarantee.html

These policies help you plan repairs with clarity and avoid unexpected expenses, aligning with K-Repair's commitment to a clear, customer-centric repair experience.