How to Properly Package Your KEYENCE Device for Repair

Introduction

Introduction

Proper packaging of your KEYENCE device is essential to ensure it reaches our European Repair Center safely and without damage. This guide provides clear, step-by-step instructions on how to package and ship your device for repair efficiently and securely.

Packaging Guidelines

To protect your KEYENCE device during transit, please use the original KEYENCE packaging. If the original packaging is unavailable, use a robust equivalent that provides sufficient cushioning and protection against mechanical damage.

Shipping Instructions

Send your device postage paid and insured to our European Repair Center. Please ensure that the shipment is prepaid, as unpaid shipments will be rejected upon arrival.

Required Documentation

Include the Return Merchandise Authorization (RMA) form with your shipment. The RMA is necessary for processing and tracking your repair.

Customer Responsibilities

Please note that the customer is responsible for shipping the device to the inspection point. Ensure your package complies with all shipping guidelines to avoid delays or rejection.

Additional Resources

For more detailed information, please visit our official support page at https://www.keyence.de/support/user/service/repair/complete.jsp.